Managing a hotel, whether a small or large establishment, requires monitoring and overseeing a myriad of operations simultaneously. As one of the leading travel and hospitality companies, Shiji empowers hospitality establishments to boost their security, accelerate scalability, and enhance guest experience by designing an innovative and state-of-the-art integrated enterprise platform.
Shiji’s Property Management System (PMS) stands out with its high-security levels, event-driven architecture, and API-first design. These unique features create a sophisticated and personalized guest experience that surpasses the traditional boundaries of property management solutions. This innovative system is the key to revolutionizing the hospitality industry, enabling luxury hotels and chains to deliver tailored and exceptional travel experiences.
What sets Shiji apart in the ever-evolving hospitality landscape is its unwavering commitment to staying ahead of the curve. Shiji continuously updates its platform to support current and future trends, such as the demand for mobile compatibility, IoT device integration, and data security, to equip hotels with the latest tools and technologies. Shiji incorporates technologies like AI-driven room allocation, predictive analytics for guest preferences, and a unified communication platform that integrates with social media and messaging services to provide a customized guest experience and operational insights.
Shiji’s PMS, the Shiji Enterprise Platform, is a leading-edge platform that not only combats the challenges companies face in the hospitality sphere, such as poor data security, system uptime, and the need for exceptional guest service but also equips them with the tools and services to mitigate potential challenges. The Shiji Enterprise Platform addresses these challenges through continuous security monitoring, near-zero downtime, and a mobile-compatible infrastructure that regularly deploys new updates and operational changes without interrupting hotel operations.
The Shiji Enterprise Platform is a unified solution that makes navigating the industry more accessible for hospitality establishments. A key feature of this platform is its ability to hyper-personalize guest experiences by implementing single, global guest profiles across the entire hotel portfolio through advanced match-and-merge technologies. With its single guest profiles feature, Shiji secures guest profiles for global hotels, boosting guest satisfaction.
As a leading hospitality solutions provider, Shiji believes in adopting a customer-centric approach—and for its customers, guest privacy is of the utmost importance. Shiji’s platform’s security and privacy standards ensure data safety and safeguard guests’ sensitive information.
Shiji Group aims to help clients transition to fully integrated IT systems, enabling them to focus on their core competencies of serving guests. — Kevin King, CEO
The platform makes the data available globally while keeping it regionally confined to govern data accessibility and deploys a SecOps team to monitor and ensure 24/7 data integrity. Shiji’s centralized platform complies with stringent data protection laws and allows hotels to manage and secure guest data proactively, thus building trust and ensuring compliance. Moreover, it gives users the flexibility to control where they want to process and store their guests’ data and select the data storage location that best suits their requirements.
With its API-first infrastructure, the Shiji platform supports over 1,200 API endpoints, making data instantly accessible and readily available for integrations and custom applications and tailoring the system according to unique operational needs.
Shiji is on a mission to revolutionize the hospitality landscape worldwide. Since the Shiji PMS supports the needs of global hotel companies, hotels only need to configure their portfolio once from an international, regional, or brand perspective. The platform automatically implements configuration updates across the entire network, adhering to the established standards, making it easier for hotels to add a new location in a few clicks.
Additionally, Shiji’s Event-Driven Architecture (EDA) increases the scalability of the technology stack and enhances its resilience and agility. The company’s PMS runs dozens of microservices simultaneously and independently, exponentially expanding the system’s speed and efficiency.
The Singapore-based company assists hotel establishments and chains across the globe in transforming their systems and services. One of Shiji’s clients, a Munich-based company that offers modern, affordable luxury for style-conscious customers, wanted to revamp its entire system. The client wanted to replace its outdated technology infrastructure that had multiple point solutions with an integrated and automated platform. The company sought a customer-centric PMS solution that offered automation while maintaining the emotional and personal bond with guests.
Furthermore, the Munich-based company wanted an API-driven infrastructure to enable integration with industry tools to create new and innovative solutions and use cases. The client also wanted to eliminate group booking technology and replace it with a single solution to simplify the booking process. By incorporating Shiji’s Enterprise Platform, the client leveraged a unified platform that delivered the highest level of API connectivity, single guest profiles, and an automated system. As a result, the company’s positive technology mentions increased by 5.2 points, positive reception mentions witnessed a 9.4-point increase, and positive service mentions increased by 5.9 points.
