Cisco, along with eight other prominent companies, has taken a proactive and collaborative approach to address the impact of artificial intelligence (AI) on the Information and Communications Technology (ICT) workforce. Through their participation in the US-EU Trade and Technology Council’s Talent for Growth Task Force, these companies have come together to evaluate the transformative effects …
Category Archives: Cyber Security
Cisco, Google Cloud, and the AI Revolution in Contact Centres in EMEA
The landscape of consumer demands has undergone a transformative shift over the past few decades, driven by the rise of e-commerce and mobile technologies. In the earlier days, customer demands were more predictable, and contact centres were perceived merely as a cost of doing business, lacking significance in shaping a company’s brand identity. However, with …
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The Internet of Things in Transportation Management
The Internet of Things (IoT) has emerged as a transformative force across various industries, and one sector where its influence is particularly profound is transportation management. This article explores the significant impact of IoT on transportation management, examining key benefits, challenges, and future trends. Enhanced Fleet Visibility: IoT technology enables real-time tracking and monitoring of …
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The Future of Shipping and Logistics
The Future of Shipping and Logistics The shipping and logistics industry is essential to the global economy, connecting businesses and consumers around the world. In recent years, the industry has undergone a number of transformations, driven by technological advancements, changing customer expectations, and global economic trends. One of the key trends shaping the future of …
Navigating the Future of Shipping: Embracing Challenges and Seizing Opportunities
In an era marked by rapid technological advancements, environmental imperatives, and evolving human needs, the shipping industry stands at a pivotal juncture. As ship and cargo owners, we are entrusted with the responsibility of not only ensuring the seamless movement of goods across the globe but also safeguarding the well-being of our seafarers and minimizing …
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Travel, leisure, and hospitality: Strategy and transformation in the industry
As the Travel, leisure, and hospitality (TLH) industry rapidly evolves, businesses need to seamlessly connect technology adoption, operational model changes, and growth opportunities, all while keeping-up with shifts in macro trends. Summarized from a panel discussion during a recent KPMG webcast, we highlight how companies can drive success and create exceptional customer experiences. The Macro …
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Why Luxury Travel and Hospitality?
As I looked back in 2023 at my personal and professional future, the options were seemingly limitless. It was exciting and daunting all at once. I’ve had a storied career in technology, focusing on digital transformation and how it impacts enterprises. I’ve had the pleasure of being a part of the transformation of many of …
The Future of Hospitality: Leverage Technology in the Guest Journey
In an era where technology seamlessly integrates into every facet of our daily lives, the hospitality industry stands at a juncture. Guests today anticipate more than just a comfortable bed and commendable service. They seek immersive experiences, personalized touches, and the convenience that technology can provide. But how can hoteliers strike the perfect balance between …
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How Technology is Revolutionizing the Hospitality Sector
The hospitality industry has undergone massive changes in recent years, largely driven by emerging technologies that are transforming how hotels, restaurants, and other businesses in the sector operate. As someone with over 10 years of experience working in hospitality, I have witnessed firsthand how technology has disrupted and innovated the industry. In this post, I …
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Does using low code mean your application will become overly complex?
Low code has received a lot of press recently. There seems to be quite a debate about whether the use of low code makes the application development process better or if it interferes with the development process, resulting in inferior applications. I read an article recently that talked about how an inevitable outcome of using …
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