The delivery experience of shipment is the cornerstone of the relationship between companies and their customers. As one of the top last-mile delivery companies, Frayt bridges the gap between enterprises and their customers by offering innovative, on-demand delivery solutions.
With a single, centralized platform, Frayt connects businesses with a marketplace of specialized and experienced owner-operator drivers who deliver goods quickly and safely, regardless of the delivery date—same-day or scheduled. The Frayt platform offers a tailored shipping experience that is not only precise but also incredibly convenient, created according to unique customer needs.
The platform’s scheduled deliveries feature provides on-demand flexibility, empowering businesses with the ability to schedule deliveries for same-day or future deliveries. It ensures both customers and delivery teams are up-to-date with the shipment status by enabling real-time tracking that monitors every stage of the delivery schedule. The platform also presents an exact delivery window, down to the precise hour, accommodating even sudden or last-minute delivery changes.
A significant concern of shipment companies is juggling various shipment sizes and types and finding the right delivery vehicle; the wrong delivery vehicle can lead to an inefficient delivery experience and higher fuel, transportation, and labor costs. With the Frayt platform, companies can choose the vehicle of their preference, depending on their shipment needs, whether they want a pickup truck, car, cargo van, midsize vehicle, or box truck.
The Frayt delivery platform also enables advanced batch routing, thereby saving time and money while boosting operational efficiency. This feature allows group deliveries by swiftly identifying shipments heading in the same direction and putting them in the same batch on a single truck with a designated driver. This advanced batch routing tool leverages smart algorithms to determine the fastest, shortest, and most efficient route depending on the location, traffic, weather, and other relevant factors. It also uses automated batch orders to figure out cost-effective routes, monitoring every delivery stop in real time using barcode scan PODs.
Frayt believes in simple, cost-effective, and reliable deliveries. We strive to make it easier for businesses to book deliveries, track packages, and get instant notifications regarding their deliveries’ arrivals. — Luke Denny, Co-founder & CEO
Frayt also estimates last-mile delivery needs by implementing a capacity planning feature that identifies operational gaps and resolves concerns, such as the inability to meet the sudden rise in demand that can delay deliveries and curb uncontrolled costs. Moreover, the platform’s operational support allows customers to establish instant contact with the support team and receive swift replies and timely updates rather than relying on ChatBots or waiting until the next day for query resolution.
As a leading last-mile delivery company, Frayt also creates multiple delivery orders and routes and organizes them in a spreadsheet format using its CSV upload feature. This feature automates order inputs, exports orders from the platform using the Frayt API, and devises a reliable method of quickly getting the maximum number of orders out on Frayt.
Based in Cincinnati, Ohio, Frayt assists companies across the globe in enhancing their delivery experiences. One of Frayt’s clients, a US-located leading shop that offers a wide selection of high-quality floor and wall tiles and exclusive designs, sought Frayt’s help to move from local couriers and outdated delivery platforms to a more advanced platform to improve same-day deliveries, improve communication, and make the delivery process safer for more customers and drivers.
With Frayt’s assistance, the company’s store manager could easily schedule same-day deliveries within minutes. The Frayt platform matched the store manager with reliable drivers and provided her and customers with real-time tracking while also sharing the delivery confirmation directly and instantly with customers. The Frayt platform significantly improved the customer experience and allowed the store manager to know the drivers better and build mutual trust with them.