The ERP industry is transforming how businesses manage operations, with advanced technology driving efficiency, scalability, and innovation. Intact has emerged as a trusted leader in empowering businesses for over 32 years, providing purpose-built ERP solutions tailored to merchants, wholesalers, distributors, and retailers.
Founded in 1992 by Paul Marry and Aidan Lawless, Intact has evolved to meet industry demands. From its early days developing user-friendly accounting software to its latest ERP platforms, the company has grown into a global force with more than 300 employees, over 1,700 companies relying on its solutions, and a user base exceeding 28,000 across multiple industries. Its ethos, rooted in delivering the “perfect fit” for its customers, drives everything it does. Intact’s robust retention rate of 98% highlights the trust and satisfaction it has cultivated among its global customer base.
The company’s ERP offerings are structured around two core solutions: Intact iQ, designed for enterprise-wide scalability and advanced customization, and Intact Xline, an accessible, feature-rich platform for small to medium-sized enterprises. Intact iQ offers a comprehensive suite of tools, including financial management, advanced stock control, trade counter, point-of-sale systems, workflow automation, and business intelligence capabilities. It provides unmatched flexibility with user-friendly customization tools and a future-proof design powered by the latest technologies. This scalability allows businesses to seamlessly adapt as they grow while ensuring deep integration across all operations through its true REST API.
Intact Xline, on the other hand, caters to smaller businesses with its intuitive interface, integrated e-commerce, and mobile access. It combines affordability with functionality, making it an ideal choice for enterprises transitioning from basic accounting tools like Sage 50 or Xero.
We’re committed to providing you with solutions that perfectly suit your business. Our goal is simple: to empower you to work smarter, achieve more, and succeed on your unique journey. And we’re here to support you every step of the way. — Justin Lawless, CEO
Intact’s success is deeply tied to its implementation process, ensuring a seamless client transition. Beginning with a business process review, Intact maps out tailored workflows, followed by rigorous system design, pilot testing, user acceptance, and operational readiness checks. This meticulous approach minimizes disruption and maximizes the system’s value. The result is an ERP solution that meets immediate needs and aligns with long-term goals, enabling businesses to scale confidently.
Intact’s agile development framework allows regular updates reflecting customer feedback and industry trends. It encourages users to propose and vote on new features through its Ideation Forum, ensuring its solutions remain relevant and impactful. Features such as loyalty points systems, GDPR compliance enablers, mobile warehouse management, and courier integration modules showcase its dedication to addressing evolving business needs. Intact also provides over 20 optional modules, enabling users to enhance their systems further for specific functions like serial and batch tracking, job costing, and integrated e-commerce.
Intact’s approach to ERP extends beyond software. Its customer-centric ethos emphasizes partnerships, collaboration, and mutual growth. Initiatives like Intact Pros™ connect customers with certified professionals for advanced financial and operational support, offering services tailored to industry-specific needs. This includes everything from credit control management and project accounting to advanced reporting and compliance management, ensuring clients derive maximum value from their ERP investments.
The company’s history highlights its adaptability and forward-thinking vision. Intact has consistently pushed boundaries, from navigating the challenges of the 2008 recession to expanding into the U.K. and U.S. markets. Numerous industry awards have further bolstered Intact’s reputation, including “Deloitte Technology Fast 50” and “ERP Head-to-Head Best Vendor” recognition.
Intact has positioned itself as a frontrunner in the ERP space by combining cutting-edge technology, industry expertise, and a steadfast commitment to customer success. Its solutions empower businesses to achieve operational excellence, drive productivity, and confidently adapt to future challenges. It continues to shape the future of ERP for businesses worldwide.
