Every consumer-centric business depends on fast and secure delivery for optimum customer satisfaction and to ensure streamlined operations. Onfleet, one of the leading last-mile delivery companies, understands the importance of transporting goods efficiently and swiftly. On a mission to transform the commerce landscape, Onfleet is enabling businesses of all sizes to improve their delivery experience by making it more efficient.
Onfleet’s expertise lies in creating solutions that fit the unique needs of organizations across various verticals. With its intuitive and user-friendly interface, innovative solutions, robust reporting and analytics, and interoperability with other technologies, Onfleet ensures that businesses can easily deploy the best solutions, paving the way for a future of leaner operations and smarter decisions.
The Onfleet platform is one of the leading technologies in the market, and it has a route optimization feature. The platform’s integrated route optimization engine takes into account the shipment’s time, location, capacity, and en route traffic to generate the most efficient routing solutions. Additionally, in the case of fleet drivers needing to make changes to the route, they receive real-time updates regarding updated customer information, order details, and navigation status for faster decision-making and avoiding traffic using Google Maps, Apple Maps, or Waze.
Businesses can also prioritize the most relevant information by searching and filtering for drivers and customer queries or looking for pickup or delivery tasks by filtering the search on the basis of time, team, and status. Furthermore, Onfleet’s powerful auto-assign engine breezes through on-demand and hot-shot assignments by connecting them with the right driver at the right time, reducing service time and labor costs.
Onfleet’s platform simplifies complex onboarding steps. With simple and intuitive interfaces and interactive walkthroughs, enterprises can onboard new drivers on iOS and Android applications. Onfleet also drives productivity and ensures accountability by providing a detailed task history and comprehensive driver performance metrics.
To facilitate communication between drivers and consumers, Onfleet uses its platform for private, secure communication instead of communicating through personal consumer contact details or on their applications. The platform displays predictive ETAs to keep consumers in the loop and give them access to a detailed view of the entire shipment cycle, from the commencement of the delivery to en route updates to the product delivery. Upon delivery completion, drivers can post proof of delivery through an in-app collection of photos, signatures, notes, and barcodes.
Moreover, Onfleet’s clients can receive a first-hand account of each customer’s delivery experience with an integrated feedback form. One of the most remarkable features of the Onfleet platform is its ability to seamlessly integrate with existing tools, making it easier to launch or migrate delivery operations. Users can import CSV or Excel files or use Zapier to connect to hundreds of third-party applications like Google Sheets without needing a single line of code.
Another notable offering by Onfleet to revolutionize the commerce ecosystem is Onfleet Enterprise, a state-of-the-art technology that modernizes the delivery experience. This tool boosts the impact of the delivery experience with a leading-edge, enterprise-grade delivery system that makes the delivery lifecycle more reliable and scalable.
Onfleet powers deliveries for enterprises across the globe, not only maximizing efficiency but also ensuring an excellent customer experience. — Khaled Naim, Co-Founder & CEO
Designed to accelerate the scalability of businesses, Onfleet Enterprise is a leading-edge platform that supports the most complex and demanding delivery models and integrates seamlessly with other tools and systems. This platform adds measurable value to the business with its effortless technical and operational integrations, flexible and customizable routing and dispatching options, real-time tracking and branded communications, easy-to-use, high-quality tools and driver applications, actionable insights, and full transparency into the entire cycle.
The Onfleet Enterprise tool also eliminates repetitive manual tasks using automated dispatching, reducing the team’s workload. It optimizes tasks for the shortest or most efficient and safest route based on factors such as traffic, weather, and construction and analyzes delivery performance to improve cost-effectiveness and fleet utilization.
With Onfleet Enterprises, customers can receive real-time updates and establish direct contact with drivers by messaging them, the dispatcher, or the call center with a single tap. The platform also leverages machine learning algorithms to ensure delivery transparency and provide customers with an accurate estimated arrival time. Additionally, enterprises can verify successful deliveries and reduce customer complaints using photos, signatures, and barcodes. Onfleet’s clients can also send verification messages to customers after each delivery to confirm delivery completion.
Businesses can track performance using key insights to further enhance the delivery experience. They can visualize success rates, on-time rates, service times, feedback scores, distance traveled, and overall delivery expenses by exporting analytics and raw task data to CSV or connecting with other applications to streamline the workflow with Onfleet’s API.
Onfleet believes in adopting a customer-oriented approach. The company understands that every company has individual needs and business goals and, thus, offers a comprehensive suite of services tailored to the specific needs of each client. It grants its clients access to a fully customizable experience that aligns with their business objectives, simplifies the onboarding process, and reduces transition times.
The Onfleet platforms provide customers the ability to keep their teams up-to-date with the best route knowledge to lower delivery service times and enhance performance. The platforms’ driver applications are the highest-rated in the market, not only by third-party reviewers but also by drivers themselves. Furthermore, implementing Onfleet Enterprise allows teams to maintain constant communication with a dedicated support team and have access to complete data and brand customization.
In addition to having access to complete datasets, the Enterprise customers can also leverage the customer success reps for a smooth onboarding process, ensuring teams are ready to be deployed within days instead of waiting for weeks or months with the help of extensive walkthrough sessions and documentation.
Onfleet’s services and solutions have helped organizations boost their productivity and performance worldwide and enhance the delivery experience. Onfleet has assisted various companies, such as Alto, which improved the delivery experience for its patients using Onfleet’s platform, which increased stability, scalability, and customer satisfaction; the company also helped United Supermarket effectively route orders across multiple time slots, reducing the delivery fleet’s fuel costs by 45 percent.